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FAQ’s

Platform

Free Support

SupportRoom provides clients with 20 mins of immediate support. Speak with a qualified therapist today.

Are Support Room therapists licensed?

At Support Room we have an extensive, nationwide network of licensed therapists. We do not use interns or therapists who are not fully licensed and still under supervision. All of our therapists have over 3,000 hours of clinical experience. Support Room therapists have additional training in specific approaches to therapy which include Cognitive Behavioral Therapy, Existential-Humanistic, Dialectical Behavioral Therapy, Psychodynamic, Mindfulness and more. We also have a Board of Advisors who include prominent professionals that are experts in the healthcare space and help ensure that our service is effective.

Can I cancel my subscription?

If you no longer want to continue, you can easily cancel at any time through your account settings. Once you cancel, your account will be marked to not renew. If you cancel before your plan expires, you will still have the remaining time you’ve already paid for.

How does SupportRoom workplace solution pricing & payment work?

Our platform comes in two packages: Enterprise 300 employees & SME. These packages differ in terms of price and the features available. Payment is worked out on a price per employee basis, and fees are paid annually in advance. Book a demo and one of our SupportRoom team members can run you through all of this, and find the option that’s right for you.

What happens to personal data?

SupportRoom takes data privacy seriously. We never sell any data, we never share personal user information with their employer, and all data is aggregated and anonymised. Read our terms of use and privacy policy for more information.

What can we expect to see in terms of engagement?

Our members have 5x the engagement of standard workplace health programmes. The combination of personalised on-boarding + services, such workshops, webinars for every organisation and the positive progression that users see results in rapid engagement with our platform.

Can i change therapist?

Because we want you to experience the full therapeutic benefit, we ask you to give your current therapist a chance as it may take some time to get to know him or her. But occasionally, it can happen that someone feels their therapist is not a good fit and we want to make sure that you get the best possible care. Clients can change their therapist twice per month.

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