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FAQ’s

Platform

Will I choose my therapist myself?

Our unique matching process is what makes SupportRoom such a successful platform for our users. You’ll complete a questionnaire after you’ve signed up that helps us understand your needs; we use this questionnaire to find the most appropriate therapist for you. We’re careful to find the best match – it’s different from merely picking someone out of a directory. We understand that the client-therapist relationship is significant, so this matching process is a service we are proud to provide at SupportRoom. Your therapist is dedicated to you.

What happens for individuals during the 1 week free trial?

After you’ve created an account, we’ll ask you some questions that help us understand the type of help you need. We’ll give you a list of options to choose from that describes your mental health condition. Don’t worry if there’s no exact fit – just go with the nearest on the list. We’ll use your answers to pair you up with the most appropriate therapist to support your needs. Once we’ve paired you up, your therapist will ask you some questions designed to make you think about how, why, and when you’re struggling. If you’re happy with the therapist, you ...

Do you offer individuals a free trial?

Yes. SupportRoom provides immediate support for anyone who needs our help. Complete a simple questionnaire so that we understand your needs beforehand, and we’ll connect you to the most appropriate therapist. You will receive one week of free mental health support.

Which conditions can SupportRoom help with?

SupportRoom’s therapists are professionals, with years of experience in a range of therapeutic approaches. We provide on-demand & on-going support for a wide range of mental health conditions, including Anxiety Addiction Depression Eating Disorders PTSD (Post Traumatic Stress Disorder) Click here for the full list of conditions we support. If you’re unsure, contact us and we’ll get back to you with advice.

What is SupportRoom workplace solution?

Workplace on-demand therapy powered AI data insights for leaders “Communicate with a therapist in the moment with SupportRoom” In-app messaging Unlimited messaging access from any device Voice Notes Record and send, let your therapist know how you are feeling in any given moment Video Private video calls improve understanding between therapist and patient All our therapists are qualified & offer confidential, convenient online therapy. Two vital areas for mental health include mood and cognitive function. Employees can manually input and analyse trends on their own mental health progress . Our Employee support Platform allows employees to receive on-demand support from ...

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