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FAQs

Your questions answered

SupportRoom is a secure and confidential web-based platform that makes therapy available and affordable for all: 24/7, 365 days a year. 

We want to make mental health support:

  • accessible – using the devices you already own.
  • affordable – with tariffs to suit every pocket.
  • ongoing – we’re here as long as you need us.

Access the SupportRoom platform from your smartphone, tablet, laptop, or desktop computer – protected by banking-grade encryption. 

We want everyone to benefit from therapy and overcome their day-to-day challenges in a stigma-free environment.

Connect with your therapist via text- and voice messages, as well as video – all in one application.

SupportRoom’s therapists are fully licensed clinical professionals, with years of experience in a range of therapeutic approaches.

We provide immediate & on-going support for a wide range of mental health conditions, including

  • Anxiety
  • Addiction
  • Depression
  • Eating Disorders
  • PTSD (Post Traumatic Stress Disorder)

Click here for the full list of conditions we support. If you’re unsure, contact us and we’ll get back to you with advice. 

Yes.

SupportRoom provides immediate support for anyone who needs our help.

Complete a simple questionnaire so that we understand your needs beforehand, and we’ll connect you to the most appropriate therapist for 20 mins for free. 

After you’ve created an account, we’ll ask you some questions that help us understand the type of help you need. We’ll give you a list of options to choose from that describes your mental health condition. Don’t worry if there’s no exact fit – just go with the nearest on the list.

We’ll use your answers to pair you up with the most appropriate therapist to support your needs. Once we’ve paired you up, your therapist will ask you some questions designed to make you think about how, why, and when you’re struggling.

If you’re happy with the therapist, you can start your therapy journey.

From there, you can subscribe to one of our affordable tariffs to receive unlimited messaging support. You can also choose to select a package that includes video support.

Our unique matching process is what makes SupportRoom such a successful platform for our users. 

You’ll complete a questionnaire after you’ve signed up that helps us understand your needs; we use this questionnaire to find the most appropriate therapist for you.

We’re careful to find the best match – it’s different from merely picking someone out of a directory.

We understand that the client-therapist relationship is significant, so this matching process is a service we are proud to provide at SupportRoom.

Yes.

Your therapist will work with you throughout your entire SupportRoom journey.

However, you can change your therapists at any time if you choose.

SupportRoom is available from anywhere with an internet connection: that’s over WiFi or through your mobile phone data connection. 

As long as you can get a signal, you can enjoy our round-the-clock support. 

Therapy on your terms

Get face-to-face, online help from a highly-qualified therapist who can help you regain control.