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FAQs

Your questions answered

Workplace on-demand therapy powered AI data insights for leaders

“Communicate with a therapist in the moment with SupportRoom”

  • In-app messaging
    Unlimited messaging access from any device
  • Voice Notes
    Record and send, let your therapist know how you are feeling in any given moment
  • Video
    Private video calls improve understanding between therapist and patient

All our therapists are qualified & offer confidential, convenient online therapy.

Two vital areas for mental health include mood and cognitive function. Employees can manually input and analyse trends on their own mental health progress .

Our Employee support Platform allows employees to receive on-demand support from any device. No more waiting, employees get support when they need it most.

Employee and clinical anonymised data is aggregated to present organisations with leading trends that are impacting the workforce’s physical, mental health and wellbeing.

Management teams can analyse trends that are impacting employee mental health by department gender, and ethnicity.

Build surveys within SupportRoom for your department or for the workforce, collect data-powered insights as employees complete their surveys. Correlate employee, clinical data from our professionals with survey insights to build a successful wellbeing strategy.

“Transform the wellbeing of your workforce with SupportRoom”

SupportRoom’s therapists are professionals, with years of experience in a range of therapeutic approaches.

We provide on-demand & on-going support for a wide range of mental health conditions, including

  • Anxiety
  • Addiction
  • Depression
  • Eating Disorders
  • PTSD (Post Traumatic Stress Disorder)

Click here for the full list of conditions we support. If you’re unsure, contact us and we’ll get back to you with advice. 

Yes.

SupportRoom provides immediate support for anyone who needs our help.

Complete a simple questionnaire so that we understand your needs beforehand, and we’ll connect you to the most appropriate therapist. 

You will receive one week of free mental health support. 

After you’ve created an account, we’ll ask you some questions that help us understand the type of help you need. We’ll give you a list of options to choose from that describes your mental health condition. Don’t worry if there’s no exact fit – just go with the nearest on the list.

We’ll use your answers to pair you up with the most appropriate therapist to support your needs. Once we’ve paired you up, your therapist will ask you some questions designed to make you think about how, why, and when you’re struggling.

If you’re happy with the therapist, you can start your therapy journey.

After one week, you can subscribe to one of our affordable subscriptions to receive unlimited messaging support. You can also choose to select a package that includes video support.

Our unique matching process is what makes SupportRoom such a successful platform for our users. 

You’ll complete a questionnaire after you’ve signed up that helps us understand your needs; we use this questionnaire to find the most appropriate therapist for you.

We’re careful to find the best match – it’s different from merely picking someone out of a directory.

We understand that the client-therapist relationship is significant, so this matching process is a service we are proud to provide at SupportRoom.

Your therapist is dedicated to you.

 

 

Yes.

Your therapist will work with you throughout your entire SupportRoom journey.

However, you can change your therapists at any time if you choose.

You can change therapist twice a month.

SupportRoom is available from anywhere with an internet connection: Using WiFi or through your mobile phone data connection. 

As long as you can get a signal, you can receive support . 

SupportRoom starts from £1.50 per day. Unlimited therapy at your fingertips. Subscriptions are charged weekly or monthly. Select a package that works for you.

Our members have 5x the engagement of standard workplace health programmes. The combination of personalised on-boarding + services, such workshops, webinars for every organisation and the positive progression that users see results in rapid engagement with our platform.
SupportRoom takes data privacy seriously. We never sell any data, we never share personal user information with their employer, and all data is aggregated and anonymised. Read our terms of use and privacy policy for more information.
Our platform comes in two packages: Enterprise 300 employees & SME. These packages differ in terms of price and the features available. Payment is worked out on a price per employee basis, and fees are paid annually in advance. Book a demo and one of our SupportRoom team members can run you through all of this, and find the option that’s right for you.

Therapy on your terms

Get face-to-face, online help from a highly-qualified therapist who can help you regain control.