How it works

How it works2022-11-03T08:55:32+00:00

How SupportRoom works

Start your mental wellbeing journey in 3 simple steps and connect with our global
network of accredited therapists.

Step 1: Registration

Once the onboarding email(s) have been sent out successfully, your employees should receive an onboarding email. In this email, you will receive a Unique Invitation Code, and a link to register.

  • Cick the link.
  • Enter the Unique Invitation Code

  • Click ‘Verify Invitation’

website phone'

This should then take you to the registration page, where you can enter all your information to set up your SupportRoom account. Please

  • Use your work email to register.

  •  Ensure there are no whitespaces (space at the end of your email) when you try to register or log in.

Step 2: Create your account

When you have logged in, you will be taken through a triage of clinical questions. This is just to understand if you have had therapy before and
what you are struggling with at this particular time.

You will then be offered an option of therapists to choose from:

  • Choose your therapist (you can view their profiles, so you can see who is best suited to you). We have ‘in-hours’ (9 am-5 pm) therapists and ‘out of hours’ therapists (5 pm – 9 pm) to choose from
  • Then book your first initial session via messaging (this is optional).

  • You will then be redirected to the SupportRoom chatroom.

text chat

Step 3: Log in

Once registered, you will be taken to the login page. Here, enter your email and password that you created at registration.

A happier, healthier team, in half the time

Modern companies are in a constant battle to reduce employee absenteeism and inefficiencies. The solution isn’t free coffee in the breakroom. It’s in improving your teams mental wellbeing.

When you request your free survey, you get:

  • Access to a free survey via Heartbeat to quickly uncover where your team might be struggling.

  • A walkthrough of the AAA Wellness Process so you can efficiently do something with the results of your survey.

  • A dedicated wellness coach to answer any your questions through this process

Fill out the form to the right and we’ll schedule your survey insights consultation.

Request your free mental wellness survey

Ready to get started?

We offer comprehensive online mental health treatment options to meet all your needs.

  • Video

  • Messaging

  • Voice notes

  • Video

  • Messaging

  • Voice Notes

Get Started

Frequently asked questions

Are Support Room therapists licensed?2022-06-06T15:12:09+01:00

At Support Room we have an extensive, nationwide network of licensed therapists. We do not use interns or therapists who are not fully licensed and still under supervision. All of our therapists have over 3,000 hours of clinical experience.

Support Room therapists have additional training in specific approaches to therapy which include Cognitive Behavioral Therapy, Existential-Humanistic, Dialectical Behavioral Therapy, Psychodynamic, Mindfulness and more.

We also have a Board of Advisors who include prominent professionals that are experts in the healthcare space and help ensure that our service is effective.

Which conditions can SupportRoom help with?2022-03-24T09:33:46+00:00

SupportRoom’s therapists are professionals, with years of experience in a range of therapeutic approaches.

We provide on-demand & on-going support for a wide range of mental health conditions, including

  • Anxiety
  • Addiction
  • Depression
  • Eating Disorders
  • PTSD (Post Traumatic Stress Disorder)

Click here for the full list of conditions we support. If you’re unsure, contact us and we’ll get back to you with advice.

Will I choose my therapist myself?2022-03-24T09:43:04+00:00

Our unique matching process is what makes SupportRoom such a successful platform for our users.

You’ll complete a questionnaire after you’ve signed up that helps us understand your needs; we use this questionnaire to find the most appropriate therapist for you.

We’re careful to find the best match – it’s different from merely picking someone out of a directory.

We understand that the client-therapist relationship is significant, so this matching process is a service we are proud to provide at SupportRoom.

Your therapist is dedicated to you.

Will I always have the same therapist?2022-03-24T09:43:46+00:00


Your therapist will work with you throughout your entire SupportRoom journey.

However, you can change your therapists at any time if you choose.

Can I change therapist?2022-01-27T12:46:36+00:00

Because we want you to experience the full therapeutic benefit, we ask you to give your current therapist a chance as it may take some time to get to know him or her. But occasionally, it can happen that someone feels their therapist is not a good fit and we want to make sure that you get the best possible care. Clients can change their therapist twice per month.

Can I use SupportRoom from any location in the world?2022-03-24T09:34:29+00:00

SupportRoom is available from anywhere with an internet connection: Using WiFi or through your mobile phone data connection.

As long as you can get a signal, you can receive support.

How much does therapy cost for individuals?2022-01-07T15:06:10+00:00

SupportRoom starts from £1.50 per day. Unlimited therapy at your fingertips. Subscriptions are charged weekly or monthly. Select a package that works for you.

What happens to personal data?2022-01-07T15:06:02+00:00

SupportRoom takes data privacy seriously. We never sell any data, we never share personal user information with their employer, and all data is aggregated and anonymised. Read our terms of use and privacy policy for more information.

Can I cancel my subscription?2022-03-24T09:30:54+00:00

If you no longer want to continue, you can easily cancel at any time through your account settings. Once you cancel, your account will be marked to not renew. If you cancel before your plan expires, you will still have the remaining time you’ve already paid for.

Support room client ladder

“SupportRoom has helped us a lot to introduce mental health support to our team members. They are always very proactive in having regular checkups with us, as well as very willing to come up with ways to support our new initiatives the best way possible.”


“SupportRoom has allowed us to provide a high level of experienced and qualified psychology-based experts to support our employees in multiple ways. We are finding that more and more of our employees are finding value in the great services that are offered and we continue to receive positive feedback from our team. We are so happy to work with a great group who are always looking for ways to improve and to support our needs and requirements. We are excited to have the opportunity to grow together for the benefit of people’s well-being and we could not have done this without the incredible work that is being provided by SupportRoom. Thank you for all you do!”

Michael Luna, Greece General Manager at AnyRoad & SupportRoom Client

‘’Provision of adequate mental health care and support is a fundamental pillar of a responsible progressive employer. We are proud to have partnered with SupportRoom who deliver an accessible flexible range of support options for our workforce’’

Graham Cook, All Star Lanes CEO & SupportRoom Client

‘’I couldn’t recommend SupportRoom highly enough! It has already been a few months that we have been using their services at work and we are extremely happy. They are super responsive, fast, friendly and efficient and very professional. They are always there for us and the team and the platform is user-friendly and has a great design. Thank you for all the support to our team!’’

Dania Spania, Office & HR Generalist at AnyRoad (Greece)

“There is nothing more important than an employee’s mental well-being in the workplace. That is why we believe SupportRoom is an amazing tool for mental health support, providing access to on-demand therapy, a self-help library, and most important insights to see your progress and track your therapy journey! More and more people are seeing the value in therapy, and SupportRoom enables our clients to provide long-term positive benefits to their employees and organization.”

Gympass, Partner

‘’I believe it is important to talk about mental health, especially in an industry like hospitality, and I am really proud that in All Star Lanes we are able to offer support to our employees that are struggling in any way, or they just want to learn some more about different tools that they can use to be able to look after their mental health better.’’

Spela Vavpotic, Talent Development Officer at All Star Lanes

“It really is great to work with a brand who is focused on making a difference like SupportRoom”

Chelsea Baker, Boots UK Commercial Specialist Online Doctor & SupportRoom Partner

“SupportRoom is providing access to resources our staff otherwise would not be able to afford, they are now able to get proactive mental health support on a constant basis”.

Alex Terblanche, Managing Executive at ExoSystems & SupportRoom Client
Meltwater Logo

‘’SupportRoom is a ground-breaking positive disruptor in the industry, helping businesses put employee welfare at the top of the agenda. They’re stripping away the common barriers of accessibility and confidentiality, and putting ease of use at the forefront of the experience.’’

Claude Springer , Area Director | Social at Meltwater

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Gain valuable insights to see how you can better support your team’s mental health and performance.

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