You might be asking – why SupportRoom?

Ash Vipani, CEO of Support Room

I started researching how people receive mental health support in the UK and was shocked at what I discovered. According to Mind, only 1 in 6 people with severe mental health conditions receive treatment.

One of those seven people not receiving treatment was my relative. I want this to change. And this is why I gathered a group of tech experts and qualified therapists early in 2020 to discuss how we might provide an ongoing, always-on platform for people who need help: 24/7, 365 days a year, using the technology already in their pocket.

Mental health services are failing most people who need therapeutic support. 

For everyone else, there’s SupportRoom.

SupportRoom goal

We aim to improve wellness, performance and growth by harnessing technology and services.

  • Employees
  • Leaders
  • Organisation.

Our groundbreaking technology delivers an All-in-one workplace experience. This includes access to:

  • Therapists, coaches and mentors
  • Access to Video, voice and chat sessions and messaging
  • Physical, nutritional, legal, and financial support
  • Health insights 
  • Resources
  • Journalling 
  • Employee engagement and analytics 
  • Transformation platform for leaders. 
  • Physical activity and coaching app

The Opportunity

As SupportRoom continues to grow, so does our operation globally! We are seeking a passionate, outgoing and committed operations executive. Their responsibility will be to manage and grow some of our major accounts, such as Boots in the UK.

We are much more than our job descriptions – we are our energy, our ideas, our everyday drive. Here’s where you will begin…

Responsibilities

  • Coordinating and ensuring the effective provision of operational support.
  • Taking ownership of delivery to time, quality and cost across a range of tasks to support.
  • Providing general administrative support to the team.
  • Showing expertise on our systems and databases, supporting and training administrators in the team, helping them and others across SupportRoom to learn how to use new systems and processes.
  • Identifying and pre-empting issues, handling and escalating risk.
  • Demonstrating agility by handling various tasks at once
  • Being the first point of contact for any ad-hoc and/or complex queries; providing clear and concise guidance and escalating where necessary.
  • Reviewing procedures to ensure they are fit for purpose and up to date. Providing suggestions for their improvement and taking them forward with relevant stakeholders to gain approval.
  • Collaborating closely and effectively with other team members, Administrators, Associates, Senior Associate Managers, Principals, and Directors.
  • Keeping stakeholders informed and updated on progress
  • Setting up new clients within our platform
  • Testing licenses before go-live
  • Supporting key projects 

Skills, Knowledge And Experience

  • Able to take responsibility for effective and timely delivery of high quality and complex work. Ensuring deadlines are met and stakeholders are kept informed.
  • Able to manage and handle competing demands within a varied and changing workload, using initiative to plan, organise, prioritise and recognise when to escalate risks.
  • Have strong attention to detail and accuracy and take pride in making sure your work is of the appropriate quality.
  • Able to work on a range of systems; inputting data accurately and generating documentation.
  • Reliable and accurate record-keeping and filing, and ability to use databases.
  • Able to work independently; demonstrating flexibility and adaptability and supporting a culture of collaboration and trust.
  • Demonstrate a working understanding of wellness and people space.
  • Able to provide accurate and effective feedback to others on completed work in a timely manner. Informing their line manager about any recurring issues and/or causes for concern.
  • Have strong interpersonal and communication skills, and the ability to represent the Team’s position on a range of subject areas.
  • Able to build and maintain effective working relationships; sharing ideas, information and knowledge to support collaborative working between colleagues.

Competencies

  • Able to take responsibility for effective and timely delivery of high quality and complex work. Ensuring deadlines are met and stakeholders are kept informed.
  • Able to manage and handle competing demands within a varied and changing workload, using initiative to plan, organise, prioritise and recognise when to escalate risks.
  • Have strong attention to detail and accuracy and take pride in making sure your work is of the appropriate quality.
  • Able to work on a range of systems; inputting data accurately and generating documentation.
  • Reliable and accurate record-keeping and filing, and ability to use databases.
  • Able to work independently; demonstrating flexibility and adaptability and supporting a culture of collaboration and trust.
  • Demonstrate a working understanding of wellness and people space.
  • Able to provide accurate and effective feedback to others on completed work in a timely manner. Informing their line manager about any recurring issues and/or causes for concern.
  • Have strong interpersonal and communication skills, and the ability to represent the Team’s position on a range of subject areas.
  • Able to build and maintain effective working relationships; sharing ideas, information and knowledge to support collaborative working between colleagues.

What we offer

Like us, you’ll be deeply committed to delivering positive outcomes for customers and passionate about shaping SupportRoom’s future.

You will have…

  • Experience working in tech or well-being, SaaS company is preferred
  • Experience working in a hyper-growth tech environment is an advantage
  • Ability to accurately qualify, identify issues and resolve them.
  • Have a positive, self-driven team mentality and a strong desire to learn 
  • Excellent written and verbal communication skills essential for success
  • Ability to multitask, prioritise and manage time effectively 
  • Ability to build extraordinary customer relationships 
  • Ability to uncover new growth opportunities4

How we reward you

We have a pay-for-performance culture so you can expect to be rewarded for high performance. We pride ourselves on fairness and offer a competitive total reward package made up of salary, incentives and benefits, including the opportunity to enroll in our share matching plan. 

We strongly focus on health and wellbeing at SupportRoom as we aim to support you to succeed in your career and personal lives.

  • Therapists, coaches and mentoring
  • Wellness days 
  • Wellness group sessions
  • Yoga sessions 
  • Access to unlimited therapy 
  • Open door policy 

We value diversity, and a collaborative and inclusive environment where everyone feels they belong is important to us.

How to apply:

SupportRoom’s future is exciting.

That’s the exciting part. By working SupportRoom, you’re making changes in people’s lives and supporting companies to make people changes. 

As a team, we show up and make it happen. If you’re passionate and excited, committed to doing the right thing and excited by this opportunity, click apply now!

Apply now

Support Room is continuing to hire for all open roles, with all interviewing and onboarding done virtually due to COVID-19. All new team members, in addition to current staff, will work from home for the foreseeable future.