FAQ’s

FAQs

Psychoanalytic Therapy – How can we help?

We provide expert psychotherapy in the form of messages, voice notes and videos, with 24/7 access to resources so you can progress at your own pace. With our platform, you can use the Journal tool to write down anything you think or feel. The Mood Box tool can be used to track your mood and progress over time.

What is psychoanalytic therapy?

Psychoanalytic therapy is a form of psychotherapy that uses in-depth talk therapy to bring unconscious thoughts and feelings to the surface. By bringing deeply buried thought and feelings to the surface, people experience consciousness of repressed emotions from childhood. Examining and discussing past traumas allow for an understanding of current symptoms. By encouraging insightful discussion on past traumas, people are able to understand the meaning of their behaviour through association, resistance analysis, and dream and thought interpretations. Then by transferring the knowledge of the past to the present, the conscious becomes clearer.

Positive psychology therapy – How can we help?

At any point in the day when things may be tougher than normal, open the in-app platform and journal that moment or message your therapist. SupportRoom offers qualified positive psychology counsellors matched to you. Message or voice note your qualified therapist at the best time that suits your schedule and needs.

Who can benefit from positive psychology?

Positive psychology approaches are beneficial for those who need to reduce depressive symptoms, as well as assisting those who experience anxiety. Positive psychology is intended to help address and improve negative traits within the individual, as well as how one perceives experiences, positive or negative. Psychologists aim to encourage you to accept your past and rediscover your innate sense of optimism and hope for the future.

How does positive psychology therapy work?

Positive psychology therapy works on forgiveness, gratitude, and humility to break down those negative connotations. Positive psychology works to identify happiness in the small and large moments of life. Build up a resilient mindset to manage the positivity in everyday life.

Can I cancel my subscription?

If you no longer want to continue, you can easily cancel at any time through your account settings. Once you cancel, your account will be marked to not renew. If you cancel before your plan expires, you will still have the remaining time you’ve already paid for.

What happens to personal data?

SupportRoom takes data privacy seriously. We never sell any data, we never share personal user information with their employer, and all data is aggregated and anonymised. Read our terms of use and privacy policy for more information.

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